Returns & Exchanges

At Hackney Essentials, we want you to love your home as much as we do, which is why we offer a 30-day return policy on all our curated homeware and furniture. If an item isn't quite right for your space, we are here to help you find the perfect alternative or provide a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Carefully pack your items in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.

3

Ship It Back

Affix the prepaid shipping label provided via email and drop the parcel off at your nearest authorized courier location.

4

Receive Your Refund

Once our warehouse team inspects the returned goods, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing